Ads and membership access
Our membership comparison lists an ad-free experience among plan benefits. Check the current plan details and the account using those benefits if ads appear unexpectedly.
Contents
Check the purchasing account
Make sure you are signed in to the account linked to the subscription. A receipt on one account does not establish that another account has the same membership.
Review the active plan, its end date, and the benefit shown in the current comparison. Do not buy the same plan again before checking the first purchase.
Identify what you are seeing
Record whether the content is an advertisement, an offer for a paid feature, or a community character. A prompt to use a paid model is not the same as a third-party advertisement.
Keep the screen and the steps that led to it. This helps us understand which placement or feature is involved.
If an ad-free benefit is not applying
Contact us with the account reference, billing provider, plan, and a screenshot of the placement. Remove unrelated private details from the image.
We do not provide a modified app or a universal code that removes ads from every free account.