What do you need help with?
Choose the issue you are seeing. The exact message, the account you are using, and the device involved are useful starting points.
Contents
Website or app access
If PolyBuzz will not load, check your connection and whether the issue affects the app, the website, or both. Keep any error message rather than replacing it with a general description.
If a store listing is missing, check the download destination and the store message for your device and region.
Accounts and purchases
When conversations or paid benefits seem missing, check that you are using the same account and sign-in method. For a subscription, also check which provider appears on the receipt.
Canceling renewal, deleting an account, and uninstalling the app are different actions. Choose the one that matches what you want to change.
Characters and content settings
A character violation and a content preference are different issues. Review the character's image and profile if it has been flagged. For account preferences, use the controls shown in your current settings.